Walden Savings Bank

Full Time Teller

Job Locations US-NY-Walden
Job ID
2018-1154
Category
Retail Delivery / Teller
Type
Regular Full-Time

Overview

Position Summary:

 


Provides exceptional customer service and basic product information through transactions including a variety of savings, checking and loan account transactions, as well as money orders and official checks. Establishes rapport and identifies cross-sell opportunities and refers customers to appropriate business partners.

 

 

Hours 38-40 hours per week:

Monday - Wednesday 8:00 am - 4:45 pm

Thursday - Friday 8:00 am - 6:15 pm

Saturdays - 8:00 am - 12:15 pm

Responsibilities

Major Duties & Responsibilities:

  • Responsible for comprehensive, prompt and efficient customer service.  Ensures the accurate processing of basic customer transactions including savings, checking and loan account transactions while adhering to the financial institutions policies and procedures. Transactions also include but not limited to bond redemption, cash advances and safe deposit box payments.
  • Assist customers with account maintenance questions both in the branch and via telephone.
  • Responsible to remain up to date on bank products, services, policies, practices and procedures.
  • Promote bank products and services by referring customers to appropriate business partners based on needs and captures customer interactions using our computer software program PCV. This includes but does not limited to loan, business and investment services.
  • Responsible to balance cash drawer daily. Ensures discrepancies are to be reported to the supervisor.
  • Assist supervisors in daily branch operations and sales activities.
  • Ensures that the teller station and branch properly stocked with forms, supplies, etc.

NOTE: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications

Education & Experience:

  • High school diploma or equivalent.
  • Successful completion of in-house training program.
  • Knowledge, Skills, & Abilities:
  • Good communication and interpersonal skills.
  • Superior delivery of customer service.
  • Excellent attention to detail and computer skills.
  • Ability to recognize customer needs in order to refer products.

  

LIMITATIONS AND DISCLAIMER
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

To perform this job successfully, an individual must be able to perform each major duty and responsibility satisfactorily.  The requirements listed are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

To employee must possess the abilities or aptitudes to perform each duty proficiently.  Continued employment remains on an “at-will” basis.

 

 

As an Equal Opportunity / Affirmative Action Employer, Walden Savings Bank will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. 

 

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, or disclosed their own pay or the pay of another employee or applicant.

 

 

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