Walden Savings Bank

  • Mortgage Processor

    Job Locations US-NY-Montgomery
    Job ID
    Retail Lending
    Regular Full-Time
  • Overview

    The Mortgage Loan Processor is responsible for providing quality customer service by obtaining necessary documentation for underwriting the loan file, ordering third party documentation, communicating directly with the customer and/or loan officer in a professional and effective manner to obtain necessary documentation, and provide proper discloser as required by local, state, and federal regulations.


    • Verifies the application is complete and accurate. 
    • Obtains and assembles complete loan package for underwriting anticipating and requesting documents that may be required by the underwriter.
    • Verifies documentation submitted and identifies any potential issues that may arise in underwriting.
    • Prepare proper disclosures within allotted timeframes, as required by regulations.
    • Performs a thorough review and analysis of borrower’s credit, employment, income and assets as required by the particular program before submitting the file to the underwriter.
    • Directly communicate with Mortgage Loan Originator, customer, and underwriter in person, writing and/or by telephone in order to obtain initial and missing documentation required to qualify for the loan, including but not limited to income information, asset information, credit documentation, trust agreements, purchase agreements, etc.
    • Review loans for compliance within RESPA, TRID, HMDA, Reg. B, etc. (all mortgage related regulations).
    • Verify vendor orders are complete in a timely manner.
    • Manage pipeline by reports within allotted turn-around times.
    • Document all communication related to the loan application in the conversation log.
    • Utilizes the Calyx Point system to keep the information in the loan file up to date with documents received.


    • High School Diploma or Equivalent required.
    • Minimum of 3 years residential mortgage processing experience.
    • Must have general FHLMC, FNMA, FHA, USDA, VA knowledge


    • Knowledge of TRID guidelines.
    • General knowledge of all mortgage and consumer lending regulations, including Regulation Z and Regulation B.
    • Previous experience with Calyx Point preferred.
    • Strong math and analytical skills
    • Excellent written and verbal communication skills
    • Ability to prioritize and meet deadlines.
    • Available to work varying hours and overtime if needed.
    • Work effectively in a fast pace environment with low tolerance for error
    • Work effectively in a team environment


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